FAQ

We sell both. Our collection includes new season pieces and pre-loved designer dresses from labels like Lexi, Nicholas, Winona, Nicola Finetti, Tania Olsen and Camilla and Marc. Each product page tells you whether the item is new or pre-loved, and any signs of wear on pre-loved pieces are described and photographed.

Yes. Every dress we sell is 100% authentic, including our pre-loved pieces, and comes from the designer labels named on the product page.

No. Dressed Up started as Australia’s first designer dress hire destination, but we now sell dresses so you can own the labels you love. Many of our pieces are offered well below their original retail price.

Please check the size and description on each product page. If you have any questions about sizing, fit or condition, contact us before you buy at stylist@dressedup.com.au or call 0416 237 330 and we will be happy to help.

We are an online boutique. Our Sydney showroom at 4/60 Park Street is by appointment only, so please contact us first if you would like to arrange a visit.

We recommend dry cleaning only for all of our dresses. This keeps delicate fabrics, beading and embellishments looking their best.

We accept all major credit and debit cards, plus Apple Pay, Google Pay and Link. All payments are processed securely by Stripe, and we never see or store your full card details.

Shipping is free on all orders, Australia-wide. We send everything via Australia Post Express, which provides next day delivery to most metro areas. Read our shipping policy.

Most orders are dispatched within 1 to 3 business days. Once your order ships you will receive an email with your tracking number. You can also check your order status by logging into My Account and selecting Orders.

Because our dresses are sold well below their original retail price, all sales are final. We do not offer refunds, exchanges or store credit for change of mind, size or fit.

We will accept a return and refund if your item has a fault that was not stated in the product description or shown in the photos. Email us within 48 hours of delivery with your order number and photos of the fault. This does not affect your rights under Australian Consumer Law. Read our full returns policy.

Yes. We can hold a dress for you for up to 3 days. Just contact us by email at stylist@dressedup.com.au or call 0416 237 330 with the dress you would like held.

Yes. Enter your code in the coupon field on the cart or checkout page before you pay.

Email stylist@dressedup.com.au, call 0416 237 330, or visit our contact page.